Guest Terms and Conditions

Busselton, Western Australia | 2026

By confirming a reservation and/or staying at Busselton Beach Resort ("the Resort"), guests agree to be bound by these Terms and Conditions.

Reservations

All reservations are subject to availability and acceptance by the Resort.

The person making the reservation must:

  • be at least 18 years of age;

  • be authorised to accept these Terms and Conditions on behalf of all occupants; and

  • provide accurate and complete booking information.

The Resort reserves the right to refuse or cancel any booking where inaccurate, false or misleading information has been provided.

Tariffs and Payments

Accommodation rates are quoted in Australian Dollars (AUD) and include GST unless otherwise stated.

The Resort reserves the right to:

  • amend rates without notice prior to booking confirmation;

  • maintain minimum stay requirements;

  • require deposits or prepayment to secure a booking; and

  • require final payment in accordance with the booking confirmation.

Payment Terms

Deposits

A deposit equal to one (1) night's accommodation is payable at the time of booking.

Full payment is required at the time of booking for those made within:

  • 14 days of arrival (Low and Shoulder Seasons); or

  • 30 days of arrival (Peak Season)

Final Payment

Low and Shoulder Seasons: the remaining balance is due 14 days prior to check-in.

Peak Season: the remaining balance is due 30 days prior to check-in.

Failure to make payment by the applicable due date may result in cancellation of the reservation.

Payment Methods

Busselton Beach Resort is a cashless resort.

Payments for accommodation, incidentals and Resort services must be made using an approved electronic payment method.

Accepted payment methods include:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • Debit cards

  • Other approved electronic payment methods

Where available, guests may also pay via direct bank transfer. Direct transfer payments must be cleared and received by the Resort before the applicable payment due date. Bookings will not be confirmed until cleared funds have been received.

Any bank fees, transfer charges or currency conversion costs are the responsibility of the guest.

The Resort reserves the right to decline personal cheques or any payment method not approved by the Resort.

Failed Payments

If a scheduled payment cannot be processed, the Resort may contact the guest to obtain an alternative payment method.

Failure to make payment by the due date may result in cancellation of the booking.

Outstanding Charges

Any outstanding amounts owing at the time of departure must be paid in full prior to check-out.

Cancellation Policy

Low and Shoulder Seasons:

  • more than 14 days prior to check-in: deposit refunded in full

  • 14 days to 72 hours prior to check-in: deposit forfeited

  • within 72 hours of check-in, including no-shows or early departures: 100% of the total booking value will be forfeited

Peak Season:

  • more than 30 days prior to check-in: deposit refunded in full

  • 30 days to 14 days prior to check-in: deposit forfeited

  • within 14 days of check-in, including no-shows or early departures: 100% of the total booking value will be forfeited.

Additional Conditions

No-shows are treated as a cancellation on the day of arrival and are non-refundable.

No refunds will be provided for unused nights.

Any change to reservation dates is subject to availability and may incur additional fees or be treated as a cancellation under this policy.

Where applicable, refunds will be processed to the original payment method within 7–14 business days.

Photo Identification

For security and registration purposes, all guests must provide valid government-issued identification upon arrival. The resort reserves the right to refuse check-in where suitable identification cannot be provided.

Credit Card Authorisation

A valid credit card must be presented at check-in.

The Resort will obtain a pre-authorisation of $100.00, or such other amount as determined by the Resort, to cover incidental charges, damages or losses.

The pre-authorisation is not a charge and will be released following departure, provided no additional charges apply. The timing of the release is determined by the guest's financial institution.

The guest authorises the Resort to charge the nominated card for costs arising from, including but not limited to:

  • damage to accommodation, furnishings, fixtures, fittings or Resort property;

  • missing or stolen items;

  • excessive cleaning beyond normal housekeeping standards;

  • smoking or vaping within villas or other non-smoking areas;

  • breaches of these Terms and Conditions or Resort policies;

  • unpaid accommodation charges or incidental expenses;

  • additional guests exceeding approved occupancy limits;

  • loss of keys, access cards or remote controls; or

  • call-out fees resulting from guest negligence.

Where the cost of damage or loss exceeds the pre-authorised amount, the guest remains liable for the full cost of repair, replacement or reinstatement.

Check-In and Check-Out

Check-In from 3:00 PM, unless otherwise advised.

Check-Out by 10:00 AM.

Additional charges may apply for unauthorised late departures.

Occupancy

Guests must not exceed the maximum occupancy stated for their villa.

Additional guests or visitors require prior approval from Resort Management.

The Resort reserves the right to:

  • refuse access;

  • apply additional charges; or

  • terminate occupancy

where guest numbers exceed approved limits.

Children

Children under 12 years of age must be supervised at all times, particularly in:

  • swimming pool areas

  • playgrounds

  • roadways and car parks

  • resort facilities

Parents and guardians are solely responsible for the conduct, supervision and safety of children in their care.

School Leavers

The Resort does not accept bookings from school leavers during the designated Leavers Period.

The Resort does not have sufficient resources to provide the level of supervision and security required during this period and therefore reserves the right to decline, refuse or cancel bookings from school leavers.

Proof of age may be requested at any time.

The Resort reserves the right to cancel reservations where false, misleading or inaccurate information has been supplied.

Behaviour and Conduct

Guests must behave respectfully and must not:

  • disturb other guests;

  • create excessive noise;

  • engage in illegal activities;

  • behave aggressively, abusively or threateningly toward guests or staff; or

  • damage Resort property.

Resort Management reserves the right to immediately evict guests without refund where behaviour is deemed unacceptable.

Parties and Gatherings

Parties, events, receptions, functions and large gatherings are strictly prohibited unless prior written approval has been obtained from Resort Management.

Any unauthorised gathering may result in:

  • immediate termination of the booking;

  • eviction without refund;

  • additional charges for cleaning, repairs, security or other associated costs; and/or

  • liability for any damage caused to the Resort or its property.

Smoking and Vaping

Busselton Beach Resort is a non-smoking and non-vaping property.

Smoking and vaping are prohibited within villas and throughout Resort facilities unless specifically designated otherwise.

Guests who breach this policy may be charged for:

  • additional cleaning costs;

  • odour removal treatments;

  • repair or replacement of damaged furnishings, fixtures or fittings; and

  • revenue lost while accommodation is removed from service.

Pets and Assistance Animals

Busselton Beach Resort is strictly non-smoking and non-vaping, and pets are not permitted anywhere on the property.

Only registered assistance animals are permitted unless otherwise approved in writing by Resort Management.

Evidence of assistance animal registration or identification may be required.

Guests remain responsible for any:

  • damage;

  • additional cleaning costs; or

  • disturbance to other guests

caused by approved animals.

Damage and Loss

Guests are responsible for any loss of or damage to:

  • their villa;

  • resort property; or

  • resort facilities

caused by themselves, their visitors or any occupants of their booking.

Guests must ensure accommodation is securely locked whenever unattended.

The Resort reserves the right to recover the reasonable cost of repairing, replacing, cleaning or rectifying any loss or damage caused during a guest's stay.

Guests must notify Resort Management immediately if any damage or loss occurs.

Resort Facilities

All Resort facilities are used entirely at the guest's own risk.

The Resort accepts no responsibility for injury, loss or damage arising from the use of:

  • swimming pools

  • BBQ areas

  • bicycle hire services

  • recreational facilities

  • sporting equipment

Guests must comply with all posted safety instructions and directions from Resort staff.

Vehicles and Parking

Parking is available for registered guests only. Each villa is allocated one (1) designated parking bay.

Vehicles and their contents remain entirely at the owner's risk.

The Resort is not liable for:

  • theft of or from any vehicle;

  • damage to any vehicle;

  • loss of or damage to personal property left in a vehicle; or

  • any loss or damage arising from use of Resort parking facilities.

Personal Property

The Resort accepts no responsibility or liability for loss, theft of, or damage to guests' personal belongings.

Guests are responsible for securing their personal property and ensuring accommodation is locked when unattended.

Lost property found on Resort premises may be retained for a reasonable period at the Resort's discretion.

Where requested, lost property may be returned at the guest's expense.

Housekeeping

Villas are not serviced daily.

Guests staying seven (7) nights or longer will receive a complimentary mid-stay service.

Guests are expected to leave accommodation in a reasonable condition upon departure.

Additional cleaning fees may apply where:

  • excessive cleaning is required;

  • furniture has been moved and not returned to its original position; or

  • stains or damage require specialist treatment.

Maintenance and Access

Resort Management reserves the right to enter accommodation where reasonably necessary for:

  • maintenance;

  • repairs;

  • emergencies; and/or

  • safety and security concerns.

Where practical, reasonable notice will be provided before entry.

Limitation of Liability

To the maximum extent permitted by law, Busselton Beach Resort shall not be liable for any loss, damage, injury, expense or claim arising from a guest's stay, use of Resort facilities or participation in Resort activities, except where such liability cannot be excluded under applicable law.

Nothing in these Terms and Conditions excludes, restricts or modifies any rights or remedies available under Australian Consumer Law or any other applicable legislation.

Amendments

The Resort reserves the right to amend these Terms and Conditions at any time.

The version in effect at the time a booking is confirmed, will apply to that reservation, unless otherwise required by law.